CANCELLATION AND “NO-SHOW” POLICY
• It is important for you to attend your scheduled appointments to achieve the goals your physician and your therapist have established for you. If you must cancel a scheduled appointment, please call (559) 713-6461 as soon as possible. For your convenience, our telephones are on an automatic answering machine during off hours. The following is our policy for cancellations and “no-shows” (missed appointments without calling to cancel).
• If you cancel with notice of less than 24 hours, a $75.00 fee will be charged. For consideration of reversal of this charge with a legitimate excuse, call us at 559-713-6461, Dial 4 for Cancellation. Our Physical therapist and receptionist do not have the authority to make these decisions.
• If you need to cancel two appointments—even with 24 hours' notice—we may need to discharge you from our clinic. Frequent cancellations disrupt the flow of your treatment plan, which was designed by your clinician based on your initial evaluation with your doctor's approval. This inconsistency will affect your plan of care. In this event, all remaining appointments will be canceled. If you wish to resume therapy later, a new evaluation will be required. Your referring doctor will be informed about the clinic's decision to discontinue the remaining PT visits due to our cancellation policy. Thank you for your understanding.
• If you “no-show” for two appointments (have not called to cancel), all remaining appointments will be deleted, a $75.00 fee will be charged for each missed appointment, you will be discharged from our clinic, and your physician will be notified.